Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve compiled answers to the most common questions about our store, products, shipping, and returns. If you need further assistance, feel free to contact us!
1. How do I place an order?
- Browse our collections and select the products you wish to purchase.
- Add items to your cart, and proceed to checkout.
- Enter your shipping and payment details, then confirm your order.
- You will receive an email confirmation with your order details and estimated delivery time.
2. Do you ship to all cities in Pakistan?
Yes! We offer nationwide shipping to all major cities in Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, and others. Delivery times may vary based on location.
3. Can I modify or cancel my order after it’s placed?
We aim to process all orders as quickly as possible. If you need to modify or cancel your order, please contact us as soon as possible, and we’ll do our best to accommodate your request.
4. How do I track my order?
Once your order is shipped, you will receive a tracking number via email, allowing you to track your delivery in real-time.
5. What if my order is damaged or defective?
If you receive a damaged or defective item, please contact our customer service within 48 hours of receiving your package. We’ll assist you with a refund or exchange.
6. How do I contact customer support?
You can reach us by email at enliveshopomlineai@gmail.com. We aim to respond to all inquiries within 24 hours.